Refund policy

Returns

Returns will be accepted within 30 day of receipt of the product(s).  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  Any item that is returned more than 30 days after delivery.

To begin your return process please contact support@coveredbyrugs.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@coveredbyrugs.com

Final Sales

Items purchased as part of a 'final sale' are not eligible for return.

Exchange of Product

We only replace items if they are defective or damages. If you receive a defective or damage item, please reach out to support@coveredbyrugs.com for next steps. 

Return Shipment

In most cases you will be responsible for the return shipping costs for returning your items. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.  Please ensure that the RA# provided as part of your support ticket is also clearly visible on the return shipment, this will help expedite the returns process.